HostMonster Reviews

Hostmonster.com offers a variety of web hosting plans tailored to different needs. The Shared Web Hosting plans include Basic, Plus, Choice Plus, and Pro. Prices for these plans vary based on the term length, with the Basic plan starting at $11.99 per month for a 36-month term, and the Pro plan going up to $29.99 per month for the same term length. Features across these plans differ in terms of the number of websites, email accounts, storage, and performance capabilities, with the Pro plan offering the highest specifications. Additionally, Hostmonster provides VPS and Dedicated Hosting services, with prices ranging from $19.99 to $199.99 per month. Add-ons such as Dedicated IP, Premium SSL Certificates, and SpamExperts Mail Filtering are available for an additional cost. It's important to note that all plans are billed in full at sign-up and that promotional prices are valid for the initial term only, not for renewal periods. Monthly rates, add-on costs, and terms and conditions are subject to change, so checking the latest details on the Hostmonster website is recommended for the most current information.

Hostmonster.com is known for its range of web hosting services catering to various needs. Among the popular products are Shared Hosting, VPS Hosting, Dedicated Hosting, and WordPress Hosting. Shared Hosting is particularly favored, with plans like Basic, Plus, and Choice Plus offering a free domain name, one-click WordPress install, and 24/7 support. For more advanced needs, VPS and Dedicated Hosting provide higher performance and control. Additionally, Hostmonster offers over 100 open-source apps, plugins, and themes with one-click installation, making it a comprehensive solution for businesses and individuals seeking full functionality on a budget. Services such as domain registration, email hosting, and site builders are also integral to their offerings, ensuring a robust web presence for customers.

Hostmonster.com accepts a variety of payment methods to accommodate different preferences. Customers can pay using all major credit cards, including American Express, Discover, MasterCard, and Visa. For those who prefer digital transactions, PayPal Instant Payments are also accepted, provided there is a linked bank account or credit card. Additionally, purchase orders, checks (U.S. only), and money orders (USD only) are viable options for payment. It is important to note that non-reloadable prepaid credit cards, gift cards, payments using PayPal balance, or wire transfers are not accepted. All services must be prepaid in full for the selected term, and prices are subject to change. Therefore, it's advisable to check the most recent information directly with Hostmonster for any updates on payment methods.

Hostmonster.com has a 30-day money-back guarantee for hosting services. Customers can cancel their hosting plan within the first 30 days for a full refund on the hosting service only. The refund policy does not apply to most add-on products, such as domains, due to the unique nature of their costs. If the plan includes a free domain and is canceled within the 30-day window, a non-refundable domain fee of $15.99 will be deducted from the refund. This ensures that customers retain their domain name, which they may transfer to another registrar or point elsewhere. It's important to note that newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. After the initial 30 days, Hostmonster does not offer refunds. As for a shipping policy, it is not applicable since Hostmonster provides digital services rather than physical goods.

Hostmonster.com has received a variety of customer reviews. On Trustpilot, the company has a rating of 4.1 out of 5, with 66% of reviewers giving a 5-star rating. Customers have praised the quick and courteous customer service, as well as the assistance provided for technical issues. However, some have reported negative experiences with customer care, mentioning unprofessional agents and issues with email services. Reviews on other platforms also reflect a mix of positive and negative feedback, with some highlighting the excellent technical support and others expressing dissatisfaction with tech support and service quality. Overall, the reviews suggest that while many customers are satisfied with Hostmonster's services, there are also notable concerns that potential customers might want to consider.

Hostmonster.com ensures the security of payment transactions by providing a secure online environment. All transaction receipts are saved in the Billing History, and a copy is emailed to the account administrator. This includes details such as the customer and billing information, invoice number, date, amount, and description of the transaction. Additionally, for auto-renewals or manual payments, the transaction receipt is immediately available upon payment. Hostmonster also requires an active credit card or PayPal account to be on file for auto-renewal to process successfully. For added security, some issuing companies may require the security code on the back of the card for recurring payment requests. These measures are in place to protect customer information and ensure that transactions are processed safely.